Frequently Asked Questions (FAQs)

1. Do you do same day delivery?

No, we require clients to place their orders at least 3 days ahead for most of our arrangements to ensure freshness and quality of flowers.

Some arrangements, such as our Hydrangea bouquet and our dried flower arrangements, require at least a week in advance.

 

2. Do you offer free delivery?

 Delivery charges will be shouldered by the customer.

 

3. How will my flowers be delivered?

 Delivery will be through our riders from Lalamove/Mr. Speedy who are accustomed to handling delicate floral arrangements. However, you may also book your own courier or do self pick-up. 

 

4. Can you customize flower arrangements?

 Definitely! For customized/bespoke arrangement designs, please send us an email at labellarosa.mnl@gmail.com

 

5. What is the packaging of the arrangements?

 For fresh flower bouquets, it will be delivered as is. For dried flower arrangements, boxed blooms, and flower baskets, we wrap it in clear plastic.

 

6. What are your delivery hours?

 Customers can choose between 3 time slots, which are 10AM-12PM, 12PM-2PM, 2PM-5PM. No other time slots will be entertained. We cannot deliver at exact times due to possible unforeseen circumstances on the road, so make sure there is someone who will receive within your chosen time slot.

 

7. Do you have a physical store?

 No, we don’t. La Bella Rosa Flowers is a home-based online floral shop.

 

8. Can I do pick up?

 Yes you may. However this is highly discouraged due to the on-going pandemic. Pick-up details will be sent once customer has paid and confirm his/ her order.

 

9. What is your mode of payment?

 Customers may choose between BDO, UnionBank, GCash, PayMaya, Tonik Bank, and PayPal (For international customers; + transaction charge)