Terms & Conditions
1. Fresh flowers are seasonal thus fillers and flowers are subject to change based on availability. Should any of the flowers become unavailable due to shipment, season, occasion, other supply obstacles (please remember that we are still in the middle of a pandemic!), or deemed substandard quality, we reserve the right to substitute with a suitable alternative of similar quality at our discretion, without prior notice.
2. Please note that arrangements may not look exactly 100% similar from photos as they are only for visualization guide purposes. Each arrangement is unique and hand-made with utmost care. If certain flowers are unavailable on the day of delivery, we will replace with a suitable alternative. Rest assured that we do our best to arrange it as similar to our sample photos.
3. Some flowers may have natural discolouration on their petals but they are still guaranteed as fresh and are not considered damaged.
4. Due to the perishable nature of all flowers, complaints and refunds will be dealt with on a case to case basis at our discretion. Items with no apparent defective elements do not qualify for a refund/change of order for the reason of “client’s change of mind.”
5. Once order is submitted, changes are highly discouraged.
6. Full payment is required via your chosen mode of payment for assurance.
7. Delivery fee will be shouldered by the customer. Delivery will only be in Metro Manila and nearby provinces (Bulacan, Rizal, Cavite, Laguna). Our partner riders from Lalamove or Borzo/Mr. Speedy, who are accustomed in handling delicate floral arrangements will be the ones delivering your flowers. You may also book your own courier at your own expense. Do note that if you choose to book your own, we won’t be responsible anymore for the arrangement once handed over to your chosen courier.
8. Wrapper and ribbon colors may be changed upon request (subject to availability) Otherwise, florist's choice will be considered for the wrap and ribbon of your order.
9. Due to certain limitations during this quarantine period, we cannot guarantee exact deliver times.
10. Please note that if the receiver in the stated address is unavailable, La Bella Rosa Flowers will not be at fault. We reserve the right to charge re-deliver fee, as well as 50% price of the arrangement (if needed) based on the condition of the arrangement.
11. Force majeure: La Bella Rosa Flowers will not take responsibility for late delivery of any products due to incomplete delivery address, as well as any other causes beyond our reasonable control (e.g. traffic, accidents, bad weather conditions, etc.)
12. Prices may change without prior notice due to different pricing from suppliers world.